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  • About ATIA
  • Our Services
    • Transport and Logistics
    • Financial and Political Risk
    • Insurance Services
    • Subscribe
  • Resources
    • News
    • Risk Review
    • Claims
    • Frequently Asked Questions
    • Careers
  • Quotes
    • Transport Operators Insurance Quotation
    • Mobile Plant and Equipment Quote
    • Trade Credit Insurance
    • Landlords Insurance Quote
    • Home & Contents Quote
    • Motor Vehicle Quote
  • Premium Payments
  • Contact Us

Insurance Brokers Code of Practice

Home » Insurance Brokers Code of Practice

We are members of the Insurance Brokers Code of Practice which commits us to high standards which apply to a broad range of customers and services.

It is designed to result in a higher standard of service for customers and promote better and more professional, informed and effective relationships between insurance brokers and their customers, insurers and others involved in the insurance industry.

The code aims to work together with the many laws covering our conduct that are designed to protect you but in no way does it limit your rights under such laws against us. The code also provides a free and transparent complaints and disputes handling process and can impose binding sanctions against us for any breach.

In relation to claims we will:

  • assist you in making and progressing a claim by providing you with claim forms and claims advice and will act in your best interests
  • when we receive the insurer’s response to the claim, inform you as soon as reasonably practical
  • assist you and negotiate with insurers on your behalf in the event of a claim being disputed or rejected.

If you have a complaint we have internal disputes resolution procedures in place. You should contact your Atia adviser or you can refer it directly to our complaints manager in writing, by phone or email. It is essential to provide comprehensive details to enable us to investigate your complaint.

This procedure meets any relevant standard required by law, is free of charge and is conducted in a fair, transparent and timely manner.

If our internal procedures have failed to resolve your complaint we belong to an approved External Disputes Resolution Scheme designed to provide independent assistance to you. This is called the Australian Financial Complaints Authority Phone 1800 931 678.

This is an Australian Securities and Investments Commission approved external disputes resolution scheme.

ABN No. 79 005 672 971
AFSL No. 246675

Telephone: +613 9642 4622
Facsimile: (03) 9642 4623
Email: info@atiais.com

Street Address

Level 7
406 Collins Street
Melbourne Victoria 3000

Postal Address

PO Box 284
Collins Street West
Melbourne Victoria 8007

Important Information
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General Advice Warning

We only provide a "General Advice" service and do not provide a "Personal Advice" service. We will tell you about the relevant products and collect certain information from you to allow us to determine whether we can issue or arrange them. We are not able to tell you whether the product or an option within it is appropriate for you specifically.

Due to this you need to consider the appropriateness of any general advice given or information we give you having regard to your objectives, financial situation and needs before acting on it. If the advice relates to the acquisition of a financial product you should consider the Product Disclosure Statement for that product before making a decision.

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